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Center of Excellence

Fill the gaps in your PLM roles and skills.


An Experienced Partner on Your Path To A More Profitable Future

Built on over two and half decades of PLM experience, a passion for addressing complex business problems, and an ongoing dedication to customer success, we are your Center of Excellence (CoE). CoE consists of a single annual payment depending on the level of service provided.

Each company’s PLM solution will vary in breadth and scope. From installation-to daily use to ongoing upgrades, CoE support packages offer a solution. While many clients possess some of the required expertise for their PLM needs (most do not). The solution must be to gain those extra skills without taking impacting productivity.

  • Support hours per month
  • Guaranteed response time "critical issue"
  • Guaranteed response time "significant issue"
  • Guaranteed response time "standard issue"
  • RUPgrades (Agile users only)
  • Rollover unused hours
  • Reporting
  • Unlimited support requests
  • Named Account Manager
  • Named Project Manager
  • Named Business Consultant
  • Access to online support portal
  • OEM Support liaison
  • Monthly maintenance check
  • End-to-end system support
  • Configuration
  • Troubleshooting issues
  • Health assessment consultation
  • Health assessment (on site)
  • Business process consulting
  • Security model consulting
  • Usage assistance
  • Application training videos
  • Upgrade planning
  • Disaster recovery planning
  • Silver

  • 12
  • 3 hours
  • 48 hours
  • 72 hours
  • Contact for pricing
  • (Up to 8 hours)
  • (Semi-annual)
  • Request a quote
  • Gold

  • 28
  • 1 hour
  • 18 hours
  • 36 hours
  • Contact for pricing
  • (Up to 16 hours)
  • (Quarterly)
  • Annual
  • Request a quote
  • Platinum

  • 50
  • 30 minutes
  • 2 hours
  • 3 hours
  • Free
  • (Up to 24 hours)
  • (Monthly or on demand)
  • Bi-annual
  • Request a quote
* You can create a custom package for your business needs. 
CoE vs Oracle 1
CoE vs Oracle 2

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Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it.  Also, they have a very diverse set of Agile PLM expertise that we have been able to benefit from and that’s has proven to be very valuable.
Gary Carr
Gary Carr
PLM Integration Manager, Avago Technologies


Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments. 

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