Center of Excellence

Fill the gaps in your PLM roles and skills.

An Experienced Partner on Your Path To A More Profitable Future

Built on over two and half decades of PLM experience, a passion for addressing complex business problems, and an ongoing dedication to customer success, we are your Center of Excellence (CoE). 

  • Support hours per month
  • Guaranteed response time: "critical issue"
  • Guaranteed response time: "significant issue"
  • Guaranteed response time: "standard issue"
  • RUPgrades (Agile users only)
  • Rollover unused hours
  • Reporting
  • Unlimited support requests
  • Named Account Manager
  • Named Project Manager
  • Named Business Consultant
  • Access to online support portal
  • OEM Support liaison
  • Monthly maintenance check
  • End-to-end system support
  • Configuration
  • Troubleshooting issues
  • Health assessment consultation
  • Health assessment (on site)
  • Business process consulting
  • Security model consulting
  • Usage assistance
  • Application training videos
  • Upgrade planning
  • Disaster recovery planning
  • Custom

  • You can create a custom package for your business needs.
  • Silver

  • 12
  • 3 hours
  • 48 hours
  • 72 hours
  • Contact for pricing
  • (Up to 8 hours)
  • (Semi-annual)
  • Gold

  • 28
  • 1 hour
  • 18 hours
  • 36 hours
  • Contact for pricing
  • (Up to 16 hours)
  • (Quarterly)
  • Annual
  • Platinum

  • 50
  • 30 minutes
  • 2 hours
  • 3 hours
  • Free
  • (Up to 24 hours)
  • (Monthly or on demand)
  • Bi-annual
Why domain systems

A knowledgeable partner in your corner

Clients

Semiconductor Quote

Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it.  Also, they have a very diverse set of Agile PLM expertise that we have been able to benefit from and that’s has proven to be very valuable.

Gary Carr

PLM Integration Manager, Avago Technologies

FAQ's

Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments. 

What if you could get ahead of PLM problems before they even start? No more putting out fires. No more system down-time. 

Instead of IT carrying the burden of another application to learn and maintain, it can be offset to a trusted third-party with an average of 12 years experience.

Upon realizing a growing need within the IT/PLM environments of Domain Systems partners, the solution consulting firm instituted a program that was based upon the idea of IT Managed Services. It would entirely offset each users Agile-specific IT roles to an on-call, US-based support center, composed of specialists, who are entirely focused on providing support.

 

The objective with Center of Excellence Application Support is to create a premium, “next level” up solution that picks up where traditional tech support (provided by software OEMs) leaves off.

 

Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of  Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, Agile IT systems management, and more.

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