Center of Excellence

Fill the gaps in your PLM roles and skills.

An Experienced Partner on Your Path To A More Profitable Future

Built on over two and half decades of PLM experience, a passion for addressing complex business problems, and an ongoing dedication to customer success, we are your Center of Excellence (CoE). CoE consists of a single annual payment depending on the level of service provided.

Each company’s PLM solution will vary in breadth and scope. From installation-to daily use to ongoing upgrades, CoE support packages offer a solution. While many clients possess some of the required expertise for their PLM needs (most do not). The solution must be to gain those extra skills without taking impacting productivity.

Support hours per month
Guaranteed response time "critical issue"
Guaranteed response time "significant issue"
Guaranteed response time "standard issue"
RUPgrades (Agile users only)
Rollover unused hours
Reporting
Unlimited support requests
Named Account Manager
Named Project Manager
Named Business Consultant
Access to online support portal
OEM Support liaison
Monthly maintenance check
End-to-end system support
Configuration
Troubleshooting issues
Health assessment consultation
Health assessment (on site)
Business process consulting
Security model consulting
Usage assistance
Application training videos
Upgrade planning
Disaster recovery planning

Custom *
Request a quote

Silver
12
3 hours
48 hours
72 hours
Contact for pricing
(Up to 8 hours)
(Semi-annual)
Request a quote

Gold
28
1 hour
18 hours
36 hours
Contact for pricing
(Up to 16 hours)
(Quarterly)
Annual
Request a quote

Platinum
50
30 minutes
2 hours
3 hours
Free
(Up to 24 hours)
(Monthly or on demand)
Bi-annual
Request a quote

* You can create a custom package for your business needs.

Unlock Your Agile PLM’s Full Potential – Download Our Comprehensive Support Datasheet Today!

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Clients

Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it.  Also, they have a very diverse set of Agile PLM expertise that we have been able to benefit from and that’s has proven to be very valuable.

Gary Carr

PLM Integration Manager, Avago Technologies

FAQ's

Why get Domain Support? Does it replace Oracle Support?

Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments.

(801) 447-3777

(801) 447-3777

Center of Excellence

An Experienced Partner on Your Path To A More Profitable Future

Custom *

Silver

Gold

Platinum

* You can create a custom package for your business needs.

lets work together right now

Clients

FAQ's

Why get Domain Support? Does it replace Oracle Support?

Resources

Blogs

How can I know if Cloud PLM is right for my business?

Ebook

Agile PLM Best Practices

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The 10 Most Common PLM Mistakes

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