Application Support for PLM
Revolutionize Your PLM System Performance with Our Comprehensive Support Services.
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Revolutionize Your PLM System Performance with Our Comprehensive Support Services.
Introduction “Revolutionize Your PLM System Performance with Our Comprehensive Support Services.”
• When/Why is it Important? “Successful PLM solutions require more than a balance of people, processes, and technologies. You need to understand the full potential of your system, identify any risks in advance, and test for security before disaster strikes.”
• Methodology or Process “Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM.”
• Benefits or Reasons “Domain Support delivers knowledgeable service to every role in your PLM ecosystem: PLM Administrator, DB Administrator, Change Analyst, Integration Support, Business Analyst, Application Developer, Application Training Expert, Project Manager, Migration & Data Integrity Support, Management, OEM Liaison Support.”
• Client Success “Client Success: “Domain is a teaching consultant. Our Project Engineer demonstrates expert knowledge of Agile PLM, which is invaluable for projects with tight timelines. Excellent communication and always professional, friendly and flexible.” – PLM Manager, Semi-Conductor Supplier”
• FAQ Section “FAQ’s: Why get Domain Support? Does it replace Oracle Support? What if you could get ahead of PLM problems before they even start? No more putting out fires. No more system down-time. Instead of IT carrying the burden of another application to learn and maintain, it can be offset to a trusted third-party with an average of 12 years experience.”
• Resources “Blogs: Can You Still Benefit from Agile PLM in 2023” “Webcast: The Oracle Agile User’s Guide to Modernization [pt. 1]” “Video: The 10 Most Common PLM Mistakes”
• Contact Us “Get started now. Contact us to learn more. All fields marked * are required.”
Built on over two and half decades of PLM experience, a passion for addressing complex business problems, and an ongoing dedication to customer success, we are your Center of Excellence (CoE). CoE consists of a single annual payment depending on the level of service provided.
Each company’s PLM solution will vary in breadth and scope. From installation-to daily use to ongoing upgrades, CoE support packages offer a solution. While many clients possess some of the required expertise for their PLM needs (most do not). The solution must be to gain those extra skills without taking impacting productivity.
That’s why we have proven best practices and an expert team that will help you along the journey to install or upgrade your PLM suite.
Implementing your solution is critical to successful integration. Following our proven best practice methodology, we guide you through our 3D approach (Design, Develop, Deploy) we can assure a quick and seamless deployment in your new environment.
With the client, we will develop a strategy with clear expectations and objectives. We help you to understand the specific business problems and technology. Train the project team and map out all requirements.
With that solution design we build out the new parameters and templates needed. We also develop a self-paced training course and materials as well.
We make the transition. We begin converting data and begin live operations with a fully tested system and trained users. Our final step will be performing audits and doing the final refining of the system and recap best practices for your future.
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So, what’s missing from OEM support?
Quite a lot, as a matter of fact.
Imagine a support plan that had the goal of ensuring you get maximum ROI from your solution and actually took the burden off your IT.
What if you were on a first name basis with your account manager and were free to reach them day or night?
It has been our experience that businesses actually need and use this level of support. That’s why we decided to build it.
Center of Excellence is an Agile PLM support solution that provides a proactive way to increase and maintain the overall health of your Agile PLM application. We’ve created a fully customized approach with Center of Excellence. On the table below, you will find the break-down sample of the Center of Excellence support levels (Silver, Gold, and Platinum) offered.
| Custom | Silver | Gold | Platinum | ||
|---|---|---|---|---|---|
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Support hours per month |
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12 |
28 |
50 |
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Guaranteed response time: "critical issue" |
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3 hours |
1 hour |
30 minutes |
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Guaranteed response time: "significant issue" |
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48 hours |
18 hours |
2 hours |
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Guaranteed response time: "standard issue" |
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72 hours |
36 hours |
3 hours |
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RUPgrades (Agile users only) |
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Contact for pricing |
Contact for pricing |
Free |
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Rollover unused hours |
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(Up to 8 hours) |
(Up to 16 hours) |
(Up to 24 hours) |
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Reporting |
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(Semi-annual) |
(Quarterly) |
(Monthly or on demand) |
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Unlimited support requests |
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Named Account Manager |
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Named Project Manager |
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Named Business Consultant |
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Access to online support portal |
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OEM Support liaison |
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Monthly maintenance check |
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End-to-end system support |
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Configuration |
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Troubleshooting issues |
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Health assessment consultation |
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Annual |
Bi-annual |
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Health assessment (on site) |
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Business process consulting |
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Security model consulting |
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Usage assistance |
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Application training videos |
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Application training videos |
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Upgrade planning |
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Disaster recovery planning
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With a team of experts create a partnership that provide PLM leadership, best practices, and training for all packaged into an unparalleled support offering with general focus on the most productive PLM implementation possible.
Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, PLM IT systems management, and more.
Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, PLM IT systems management, and more.
Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments.
What if you could get ahead of PLM problems before they even start? No more putting out fires. No more system down-time.
Instead of IT carrying the burden of another application to learn and maintain, it can be offset to a trusted third-party with an average of 12 years experience.
Upon realizing a growing need within the IT/PLM environments of Domain Systems partners, the solution consulting firm instituted a program that was based upon the idea of IT Managed Services. It would entirely offset each users Agile-specific IT roles to an on-call, US-based support center, composed of specialists, who are entirely focused on providing support.
The objective with Center of Excellence Application Support is to create a premium, “next level” up solution that picks up where traditional tech support (provided by software OEMs) leaves off.
Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, Agile IT systems management, and more.
Let’s advance your PLM capabilities. Contact us today.
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