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Application Support for PLM

Fill the gaps in your PLM environment with a single solution.

Vendor Support

When you choose a PLM platform your vendor will require you to pay for product support for the lifetime of the application. Software support is fundamentally somewhere in between an insurance policy and an extended warrantee. Your policy gives you the peace of mind of knowing that if your software came to you with any unresolved technical issues the vendor will help you fix them.

So, what’s missing from OEM support?

Quite a lot, as a matter of fact.

Imagine a support plan that had the goal of ensuring you get maximum ROI from your solution and actually took the burden off your IT.

What if you were on a first name basis with your account manager and were free to reach them day or night?

It has been our experience that businesses actually need and use this level of support. That’s why we decided to build it.

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Hands-Free PLM Support

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Domain Support delivers knowledgeable service to every role in your PLM ecosystem:

  • PLM Administrator
  • DB Administrator
  • Change Analyst
  • Integration Support
  • Business Analyst
  • Application Developer
  • Application Training Expert
  • Project Manager
  • Migration & Data Integrity Support
  • Management
  • OEM Liaison Support
Why domain systems

A knowledgeable partner in your corner

Clients

Semiconductor Quote

Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it.  Also, they have a very diverse set of Agile PLM expertise that we have been able to benefit from and that’s has proven to be very valuable.

Gary Carr

PLM Integration Manager, Avago Technologies

FAQ's

Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments. 

What if you could get ahead of PLM problems before they even start? No more putting out fires. No more system down-time. 

Instead of IT carrying the burden of another application to learn and maintain, it can be offset to a trusted third-party with an average of 12 years experience.

Upon realizing a growing need within the IT/PLM environments of Domain Systems partners, the solution consulting firm instituted a program that was based upon the idea of IT Managed Services. It would entirely offset each users Agile-specific IT roles to an on-call, US-based support center, composed of specialists, who are entirely focused on providing support.

 

The objective with Center of Excellence Application Support is to create a premium, “next level” up solution that picks up where traditional tech support (provided by software OEMs) leaves off.

 

Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of  Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, Agile IT systems management, and more.

have a question?

We have the PLM answers.

Resources

Blogs

6 Challenges to overcome in your Agile PLM Implementation

Webcast

The Oracle Agile User’s Guide to Modernization [pt. 1]

Video

PLM Maintenance Illustration
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The 10 Most Common PLM Mistakes

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