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Application Support for PLM

Revolutionize Your PLM System Performance with Our Comprehensive Support Services.

An Experienced Partner on Your Path To A More Profitable Future

Built on over two and half decades of PLM experience, a passion for addressing complex business problems, and an ongoing dedication to customer success, we are your Center of Excellence (CoE). CoE consists of a single annual payment depending on the level of service provided.

Each company’s PLM solution will vary in breadth and scope. From installation-to daily use to ongoing upgrades, CoE support packages offer a solution. While many clients possess some of the required expertise for their PLM needs (most do not). The
solution must be to gain those extra skills without taking impacting productivity.

Agile Application Support Plans

Center of Excellence is an Agile PLM support solution that provides a proactive way to increase and maintain the overall health of your Agile PLM application. We’ve created a fully customized approach with Center of Excellence. On the table below, you will find the break-down sample of the Center of Excellence support levels (Silver, Gold, and Platinum) offered.

  • Support hours per month
  • Guaranteed response time: "critical issue"
  • Guaranteed response time: "significant issue"
  • Guaranteed response time: "standard issue"
  • RUPgrades (Agile users only)
  • Rollover unused hours
  • Reporting
  • Unlimited support requests
  • Named Account Manager
  • Named Project Manager
  • Named Business Consultant
  • Access to online support portal
  • OEM Support liaison
  • Monthly maintenance check
  • End-to-end system support
  • Configuration
  • Troubleshooting issues
  • Health assessment consultation
  • Health assessment (on site)
  • Business process consulting
  • Security model consulting
  • Usage assistance
  • Application training videos
  • Upgrade planning
  • Disaster recovery planning
  • Silver

  • 12
  • 3 hours
  • 48 hours
  • 72 hours
  • Contact for pricing
  • (Up to 8 hours)
  • (Semi-annual)
  • Request a quote
  • Gold

  • 28
  • 1 hour
  • 18 hours
  • 36 hours
  • Contact for pricing
  • (Up to 16 hours)
  • (Quarterly)
  • Annual
  • Request a quote
  • Platinum

  • 50
  • 30 minutes
  • 2 hours
  • 3 hours
  • Free
  • (Up to 24 hours)
  • (Monthly or on demand)
  • Bi-annual
  • Request a quote
* You can create a custom package for your business needs. 

Get More From Your PLM System

When you choose a PLM platform your vendor will require you to pay for product support for the lifetime of the application. Software support is fundamentally somewhere in between an insurance policy and an extended warrantee. Your policy gives you the peace of mind of knowing that if your software came to you with any unresolved technical issues the vendor will help you fix them.

So, what’s missing from OEM support?

Quite a lot, as a matter of fact.

Imagine a support plan that had the goal of ensuring you get maximum ROI from your solution and actually took the burden off your IT.

What if you were on a first name basis with your account manager and were free to reach them day or night?

It has been our experience that businesses actually need and use this level of support. That’s why we decided to build it.

Application Support Multiple helping hands working towards assembly

Hands-Free PLM Support

Businessman on a rollercoaster

Domain Support delivers knowledgeable service to every role in your PLM ecosystem:

  • PLM Administrator
  • DB Administrator
  • Change Analyst
  • Integration Support
  • Business Analyst
  • Application Developer
  • Application Training Expert
  • Project Manager
  • Migration & Data Integrity Support
  • Management
  • OEM Liaison Support

Commitment to Excellence

With a team of experts create a partnership that provide PLM leadership, best practices, and training for all packaged into an unparalleled support offering with general focus on the most productive PLM implementation possible.

  • Value-added Support by focusing on how to improve the customer experience
  • Enhanced customer experience by repeatable installation, implementation and incident reporting for better productivity
  • Resource Optimization by rounding out and supplementing technical & functional roles quickly, freeing IT staff for more company-oriented activity
  • Reduced Time to Value by offering immediate multi-role effectiveness in issue resolution, creating superior uptime and system access
  • Awareness of Customer Impact by reporting and use of metrics that help the customer identify or demonstrate improvements made via audits
  • Business Impacts by assisting the customer in planned and actual business objectives
  • Lessons Learned Improvements by having manager reviews and activity reports to help improve productivity by pointing to technical and business support trends
Commitment to Excellence

Next Level Solutions

Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, PLM IT systems management, and more.
Why domain systems

A knowledgeable partner in your corner

Client Success

Semiconductor Quote

“Domain is a teaching consultant. Our Project Engineer domonstrates expert knowledge of Agile PLM, which is invaluable for projects with tight timelines. Excellent communication and always professional, friendly and flexable.”

PLM Manager

Semi-Conductor Supplier


Domain Systems Support provides value in every category everything Oracle Support can, with exception to bug fixes. This is simply due to Oracle being in ownership of the software master code. Where DSI Support really shines is when it comes to the application of PLM. It is probably safest to think of Domain Systems Support as “supplemental” to Oracle Support in a sense. As they are your software’s OEM (and there are many issues and questions that can be resolved without Oracle Support). However, for the best possible results, Center of Excellence in addition to Oracle Support will provide you with full coverage in case of issues with your Agile environments. 

What if you could get ahead of PLM problems before they even start? No more putting out fires. No more system down-time. 

Instead of IT carrying the burden of another application to learn and maintain, it can be offset to a trusted third-party with an average of 12 years experience.

Upon realizing a growing need within the IT/PLM environments of Domain Systems partners, the solution consulting firm instituted a program that was based upon the idea of IT Managed Services. It would entirely offset each users Agile-specific IT roles to an on-call, US-based support center, composed of specialists, who are entirely focused on providing support.


The objective with Center of Excellence Application Support is to create a premium, “next level” up solution that picks up where traditional tech support (provided by software OEMs) leaves off.


Center of Excellence has grown to encompass more than 100 manufacturing enterprises from varying verticals. IT departments are leveraging Center of  Excellence to fill all kinds of needs: staff augmentation, managed services, knowledge and resource management, Agile IT systems management, and more.

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